Refund policy

Returns & Refunds

Due to the personalized nature of our jewelry, the vast majority of Lovesse pieces are final sale.

All personalized and custom-made items, including engraved jewelry, photo lockets, handwriting pieces, fingerprint jewelry, and made-to-order designs, cannot be returned, refunded, or exchanged.

For non-personalized items, we accept returns within 14 days of delivery. To be eligible for a return, your item must be unworn, unused, and returned in its original packaging. Proof of purchase is required.

To request a return, please contact us at hello@lovessejewelry.com within 14 days of receiving your order. Returns sent without prior authorization will not be accepted.

Please note that original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or if you receive the wrong item, please contact us at hello@lovessejewelry.com within 14 days of delivery. We will review the issue and work with you to make it right.

Non-Returnable Items

The following items are not eligible for return, refund, or exchange:

  • Personalized or custom-made jewelry

  • Engraved items

Exchanges

Exchange requests are reviewed on a case-by-case basis. If you would like to inquire about an exchange, please contact us at hello@lovessejewelry.com and we will be happy to review your request.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you may have the right to cancel or return eligible non-personalized items within 14 days of receiving your order, for any reason and without justification.

Please note that personalized, custom-made, engraved, photo, handwriting, fingerprint, and made-to-order items are exempt from the 14-day cooling-off period and cannot be returned or canceled once production has begun.

To be eligible for a return, the item must be unworn, unused, and in the same condition in which it was received, including all original packaging and proof of purchase.

Customers are responsible for all return shipping costs, duties, taxes, and fees associated with returning an item. Original shipping charges are non-refundable.

Refunds

Once your return is received and inspected, we will notify you of the approval status of your refund. If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund. 

If you have any questions regarding returns or refunds, please contact us at hello@lovessejewelry.com.